Data privacy information
Telekom Deutschland GmbH attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
1. What data is recorded, how is it used, and how long is it stored?
When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
2. Controlling data used by social-media plug-ins and links to social media platforms
We only use pictograms from the respective social media networks on our web pages. You will only be forwarded to the company website of the respective social media platform when you click on a pictogram. The social media platforms and providers of third party content that can be accessed by clicking on a pictogram provide their services and process their data in their own responsibility.
3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?
Explanations and definitions
Tag management (strictly necessary)
Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.
Market research / Reach measurement(opt-in)
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.
Profiles for a user-geared presentation of the web portal (opt-in)
The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.
a) Analytical cookies
These cookies help us to improve our understanding of user behavior. Analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
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|Matomo (formerly Piwik)
|Cookie (13 months)
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b) Services by other companies (independent third party providers)
Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.
If you access our websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our websites via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:
Google AdWords: googleadservices.com
4. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal. Further information, including information on data protection in general and in specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.
5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?
Telekom Deutschland GmbH, Landgrabenweg 151, 53327 Bonn, acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, firstname.lastname@example.org.
6. What rights do I have?
You have the right
- To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
- To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
- To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
- To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
- To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
- To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
- To data portability, e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
- to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
7. Who does Deutsche Telekom pass my data on to?
To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
8. Where is my data processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place
- if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
- or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
- or to the extent required by law (Article 49 (1) c GDPR).
Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).
This privacy information was last updated 23.02.2021